Write Jira Tickets Developers Will Actually Love

"It doesn't work."

There is no sentence more frustrating to a developer. Yet, vague bug reports and ambiguous feature requests fill Jira backlogs everywhere.

Writing good tickets is a superpower. It reduces back-and-forth, speeds up development, and builds trust with your engineering team.

The Structure of a Perfect Ticket

A great ticket needs:

1. Context: Why are we doing this?
2. Steps to Reproduce: How do I see the bug?
3. Expected Behavior: What should happen?
4. Actual Behavior: What did happen?

Automating the Structure

You don't need to type this template every time. Just type the facts.

Input: "when i click save on the settings page nothing happens but if i refresh it saved. macos chrome."

Rephrase Prompt: "Rewrite this as a bug report with Steps to Reproduce, Expected Behavior, and Actual Behavior."

Output:

Bug Report: Save button unresponsive on Settings page

Steps to Reproduce:

1. Open Settings page on macOS Chrome.
2. Make a change.
3. Click "Save".

Expected Behavior:
The page should show a success message or update immediately.

Actual Behavior:
Nothing happens visually. However, refreshing the page shows the changes were saved.

Clarity is Kindness

By taking 5 seconds to Rephrase your ticket, you save a developer 30 minutes of investigation. That's efficiency.