Write Jira Tickets Developers Will Actually Love
"It doesn't work."
There is no sentence more frustrating to a developer. Yet, vague bug reports and ambiguous feature requests fill Jira backlogs everywhere.
Writing good tickets is a superpower. It reduces back-and-forth, speeds up development, and builds trust with your engineering team.
The Structure of a Perfect Ticket
A great ticket needs:
- Context: Why are we doing this?
- Steps to Reproduce: How do I see the bug?
- Expected Behavior: What should happen?
- Actual Behavior: What did happen?
Automating the Structure
You don't need to type this template every time. Just type the facts.
Input: "when i click save on the settings page nothing happens but if i refresh it saved. macos chrome."
Rephrase Prompt: "Rewrite this as a bug report with Steps to Reproduce, Expected Behavior, and Actual Behavior."
Output:
Bug Report: Save button unresponsive on Settings page
Steps to Reproduce:
- Open Settings page on macOS Chrome.
- Make a change.
- Click "Save".
Expected Behavior:
The page should show a success message or update immediately.
Actual Behavior:
Nothing happens visually. However, refreshing the page shows the changes were saved.
Clarity is Kindness
By taking 5 seconds to Rephrase your ticket, you save a developer 30 minutes of investigation. That's efficiency.